Terms

This page sets out the terms and conditions on which we will deliver goods ordered from the Dorset Kayaks website, www.dorsetkayaks.com. By ordering from us you agree to be bound by these terms, and any orders placed will be deemed as acceptance of these terms.

  1. Cancellation and refunds

1.1 We reserve the right to cancel an order at any time and provide a full refund.

1.2 All products are subject to availability. If we are unable to supply you with a product because it is unavailable or because of an error on our website, we will  contact you to agree next steps. If an agreeable replacement can made then we will proceed with the order accordingly, but if not we will refund you the full amount for the affected item/items as soon as possible.

1.3 If you change your mind after placing your order and goods have not yet been shipped, we will happily provide a refund of any monies already paid, minus any card processing fees.

2. Collection & Delivery

2.1 For orders to be delivered by our drivers, delivery addresses must be within the Dorset or Hampshire. If you wish to have an item delivered outside of this area, you will have to arrange for a third party to collect on your behalf. We are not responsible for any third party couriers.

2.3 We will endeavour to fulfil your order in a timely manner and and will contact you following payment confirmation to arrange a delivery or collection date & time. If we foresee a significant delay to us fulfilling your order either for collection or delivery we will contact you to advise. We are not responsible for delays caused by factors outside of our control.

3. Your Statutory Rights

3.1 As per The Consumer Rights Act 2015, we are obligated to supply Products that are as described, fit for purpose and of satisfactory quality. If there are any issues with items included in your order, please contact us here and we will investigate the issue.

4. Products

4.1 Images used throughout our website are for illustrative purposes only. Although we have made every effort to display the Products accurately, the Products may vary slightly from those images.

5. VAT

5.1 All prices displayed on our menu are inclusive of VAT.

6. Complaints

6.1 If you wish to complain. If you have any questions or complaints about your order, please email us here